Gainsborough Park Complaints Procedure

Gainsborough Park is committed to providing an excellent service to our customers and residents. However, we understand there may be times when you feel unhappy with the service you receive, and wish to complain.

The first point of contact is the customer service manager; we always ask you to raise your concerns first to give us a chance to rectify any problems.
(If your complaint relates to a new home sale you should first deal with who is dealing with your sale.)

If any matters cannot be resolved satisfactorily and you wish to take your complaint further, then we will ask you to follow our complaints procedure as detailed below:

Complete our online complaints form which you can find on this page, or write to Customer care, The Office, Gainsborough Park, Foxhole, St Austell, Cornwall PL26 7RB.

Provide us with as much information as possible regarding your complaint including any references.

After receiving the complaint in writing / email, we will acknowledge it within 10 working days. The following information may be included in the acknowledgement you receive:

  • Confirmation of Who is dealing with the complaint
  • Clarification of our understanding of the complaint
  • Request for further information, if necessary, for us to proceed with the investigation

We always endeavour to have the complaint investigated and dealt with within 28 days. If this is not possible, we will let you know, explain the reason for the delay and inform you of the additional timeframe required.

Please note that if your complaint relates to a third party not associated with Gainsborough Park Homes Ltd, we can offer no advice or further your complaint.

Our privacy policy can be found on our web site here.

Complaints Procedure Form